TERMS & CONDITIONS

1. CUSTOM WORK / NO REFUNDS
All work is custom to the customer’s boat. Once scanning, design, material ordering, or fabrication begins, all payments are non-refundable. No returns or exchanges.
2. DESIGN APPROVAL
Customer is responsible for approving all measurements, layout, colors, patterns, logos, and spelling prior to production. Any errors not identified before approval are the customer’s responsibility. Changes after approval will result in additional charges.

3. PAYMENT TERMS
A deposit is required to begin work. Remaining balance is due upon completion. No boat or materials will be released until paid in full. Materials are not ordered until deposit is paid. Deposits are also non-refundable no matter the circumstance.
4. DEMOLITION / REMOVAL WORK
Removal of existing flooring (SeaDek, glue, foam, carprt, etc.) is a labor-intensive demolition process involving scraping, chemicals, and pressure washing.
Customer acknowledges and agrees:
   •    Riverside CNC & Marine is NOT responsible for any damage that may occur during removal, including but not limited to:
   •    Paint or coating failure
   •    Gelcoat imperfections
   •    Surface damage from previous installs
   •    Adhesive pulling weak surfaces
   •    If pressure washing causes paint to flake or peel, this is due to pre-existing surface conditions, not installer fault
   •    Demolition may expose hidden damage, prior repairs, or poor surface conditions      

 •     Customer understands demolition and prep work may expose or cause surface imperfections
5. CLEANING / DETAILING DISCLAIMER
Riverside CNC & Marine is NOT a detailing company.
   •    Boats must be brought in clean and ready for work. If Riverside has to do more than a general cleaning, customer is responsible for a cleaning fee which will vary.
   •    During demolition and prep, adhesive and debris may spread
   •    We clean to the best of our ability, but additional detailing will likely be required after service
   •    Customer is responsible for final cleaning/detailing

6. SURFACE CONDITION & ADHESION
Proper adhesion depends on surface condition. We are not responsible for adhesion issues caused by the following but not limited to:
   •    Oxidation or contamination
   •    Old adhesive residue
   •    Moisture or humidity
   •    Weak, damaged, or previously repaired surfaces
7. EXISTING CONDITIONS
We are not responsible for pre-existing conditions including but not limited to:
   •    Soft or damaged decking
   •    Uneven surfaces
   •    Warped lids or hatches
   •    Structural issues
8. INSTALLATION CONDITIONS
Installation requires proper environmental conditions. Once material is applied, repositioning may damage the product and affect adhesion.
9. CUSTOM DESIGN LIMITATIONS (SMALL DETAILS / LOGOS)
Customer acknowledges that designs including small logos, fine details, thin lines, sharp points, or intricate patterns may increase the risk of edge lifting or delamination over time.
By approving such designs, customer accepts:
   •    Increased risk of lifting or separation
   •    Reduced durability compared to simpler designs
   •    That this is not an installation defect
If replacement is requested:
   •    Riverside CNC & Marine can produce replacement pieces using Marine Mat’s patented fiber backing
   •    Customer is responsible for material and labor costs
Riverside CNC & Marine is not responsible for failure related to customer-approved design complexity.
10. WARRANTY
   •    Material warranty (if any) is provided by the manufacturer
   •    Workmanship warranty applies only to installation errors
Warranty does not cover the following but not limited to:
   •    Normal wear and tear
   •    Pet damage
   •    Cuts, burns, or chemicals
   •    Pressure washing damage
   •    Abuse or misuse
   •    Surface or substrate failure
11. TIMELINES
All completion times are estimates only and not guaranteed.
12. STORAGE / ABANDONED PROPERTY
Boats not picked up within 3 days of completion may incur storage fees of $25 per day. Riverside is not responsible for boats left beyond agreed timeframe.
13. PERSONAL PROPERTY

Customer must remove all valuables. Riverside CNC & Marine is not responsible for lost or damaged items left in the boat.
14. LIMITATION OF LIABILITY
Riverside CNC & Marine is not liable for indirect, incidental, or consequential damages including loss of use, travel expenses, or downtime.
15. PHOTO RELEASE
Customer grants permission for photos of the project before, during, and after to be used for marketing and advertising.

16. MOBILE SERVICES

We reserve the right to refuse or discontinue mobile servicing at any time if a customer engages in disrespectful, abusive, or inappropriate behavior toward our staff. Our team is committed to providing excellent service and expects to be treated with the same level of respect given.

17. DEALS & DISCOUNTS

We are already the best price with the best quality material on the market for fully customizable kits. If a deal or discount is given at our discretion, it may include limitations on services. This includes but is not limited to number of logos allowed, customization limitations, revisions, priority scheduling, and mobile servicing.

18.  ALL SALES ARE FINAL

Any project completed by Riverside is custom work and all sales are final. No refunds will be given and there are no returns.

19. PROJECT APPROVAL 

Once the customer approves a project, the approval is considered final. No changes, alterations, or revisions will be made after approval unless otherwise agreed in writing. By approving the project, the customer acknowledges that all specifications, designs, and content are correct and acceptable.

20. NO RESPONSE FROM CUSTOMER

We require a deposit to be secured before ordering any material and starting a project. If we do not receive confirmation or a response within 20 days of the deposit payment, the deposit will be considered forfeited.